FAQ
Welcome to the Neojersey.shop FAQ page. Here, we provide answers to common questions about our products, orders, and services. If you have any further questions, please feel free to contact us at custom@neojersey.shop.
We specialize in offering clearance and discounted items, including a wide range of apparel and accessories. Our inventory includes various styles and sizes, often featuring limited quantities and special offers.
To place an order:
Browse our website and select the items you wish to purchase.
Add the items to your shopping cart.
Proceed to checkout and provide the required shipping and payment information.
Review your order details and confirm the purchase.
We accept the following payment methods:
Credit Cards: Visa, Mastercard, American Express, Diners Club International, JCB.
Once your order has been shipped, you will receive an email confirmation with a tracking number. You can use this tracking number to monitor the status of your shipment via the carrier’s website.
Standard Shipping: Orders typically arrive within 10-25 business days from the date of shipment.
International Shipping: We offer shipping to select countries. Delivery times may vary based on the destination.
Shipping Costs: Calculated at checkout based on the shipping method and destination.
Once an order is placed, it is processed quickly to ensure prompt delivery. If you need to make changes or cancel your order, please contact us as soon as possible at custom@neojersey.shop. We will do our best to accommodate your request if the order has not yet been processed.
Returns: We accept returns within 30 days of the purchase date. Items must be unused, in their original condition, and with all tags attached.
Refunds: Once we receive and inspect the returned item, we will process the refund within 5-7 business days. Refunds are issued to the original payment method.
Exchanges: We do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order.
If you receive a damaged or defective item, please contact us immediately at custom@neojersey.shop. Provide your order number and details of the issue. We will assist you with returning the item and arranging for a replacement or refund.
For any questions or concerns not covered in this FAQ, please reach out to our customer service team at:
Email: custom@neojersey.shop