Shipping

At Neojersey.shop, we are committed to providing efficient and reliable shipping services to ensure that your order reaches you in a timely manner. This Shipping Policy outlines our shipping procedures, delivery times, and related details.

1. Shipping Methods and Delivery Times

• Standard Shipping: Our standard shipping method typically delivers orders within 10-25 business days from the date of shipment.
• International Shipping: We offer international shipping services to select countries. Delivery times may vary based on the destination country and customs processing. Please check our website for a list of countries we ship to.

2. Order Processing

• Processing Time: Orders are processed within 1-3 business days after receipt of payment. Orders placed on weekends or holidays will be processed on the next business day.
• Shipping Confirmation: Once your order has been shipped, you will receive an email confirmation with a tracking number to monitor the status of your shipment.

3. Shipping Costs

• Domestic Shipping: Shipping costs for domestic orders are calculated at checkout based on the shipping method selected and the delivery address.
• International Shipping: Shipping costs for international orders are calculated based on the destination country, weight of the package, and shipping method. All applicable customs duties and taxes are the responsibility of the customer and are not included in the shipping cost.

4. Delivery Issues

• Delayed Shipments: Occasionally, shipments may be delayed due to unforeseen circumstances such as severe weather conditions, strikes, or other disruptions. We will make every effort to keep you informed of any delays and provide updated delivery estimates.
• Lost or Damaged Items: If your package is lost or arrives damaged, please contact us immediately at custom@neojersey.shop. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a replacement.

5. Returns and Exchanges

• Return Policy: We accept returns within 30 days of the date of purchase. Please refer to our Refund and Returns Policy for details on how to return items and obtain a refund.
• Return Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect or defective item). For return instructions, please contact us at custom@neojersey.shop.

6. Changes to Shipping Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page, and we encourage you to review our Shipping Policy periodically to stay informed about our shipping practices.

7. Contact Us

If you have any questions or concerns regarding our shipping methods, delivery times, or need assistance with your shipment, please contact us at:

Email: custom@neojersey.shop