Refund and Returns Policy

At Neojersey.shop, we strive to ensure your satisfaction with every purchase. However, if you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In its original packaging, with all tags and labels attached.
• Returned within 30 days from the date of purchase.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

• Clearance items or items marked as “final sale.”
• Gift cards and other non-physical items.
• Personalized products that were customized for you.

3. Return Process

To initiate a return:

• Contact us via email at custom@neojersey.shop to receive return instructions.
• Pack the item securely and ship it back to us using the address provided in the return instructions.
• Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item sent, defective product).

4. Refunds

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.

• Approved Refunds: If your return is approved, we will process the refund within 5-7 business days after the item is received and inspected.
• Refund Method: Refunds will be issued to the original payment method used during the purchase.
• Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in original condition, items returned after 30 days).

5. Exchanges

We do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order on our website.

6. Late or Missing Refunds

If you haven’t received a refund after the processing time:

• Check your bank account or credit card statement again.
• Contact your bank or credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at [email placeholder].

7. Damaged or Defective Items

If you receive an item that is damaged or defective:

• Contact us immediately at [email placeholder] with your order number and details of the defect.
• We will provide instructions on how to return the item and will cover the cost of return shipping for defective products.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Email: custom@neojersey.shop